No contract shall exist between the client and SkiCosy until an appropriate deposit has been received. Telephone or email reservations will be held for 5 working days pending the receipt of the appropriate deposit. The deposit required to confirm your reservation is:
• Self catered accommodation - Deposit 20% of full amount due immediately upon booking.
The balance of the holiday is payable eight weeks prior to your arrival. Full balance due immediately on bookings less than 8 weeks in advance.
The Booking form
Any person signing the booking form on behalf of other clients in the party guarantees payment of the full cost of the holidays for all those mentioned on the form and of any others added later.
Prices
The prices stated for catered chalet accommodation include bed, breakfast, afternoon tea, and evening meal with wine, and one daily return trip to the ski lifts where applicable unless otherwise agreed in writing.
The prices stated for self catered accommodation include linen and end of week clean.
Not included in our base accommodation costs are travel to and from the accomodation, insurance, activities, ski passes, ski tuition and equipment hire. These can be purchased in advance at additional cost and will be shown separately on your invoice. Lift passes, pre-booked activities and ski tuition is due at the time of booking, airport transfers with the balance of the accommodation or time of booking, whichever is later. Hire of ski equipment is usually paid at the end of the hire.
Price guarantee
There will be no accommodation or airport transfer price surcharges levied once your holiday has been booked. Prices of lift passes, tuition, equipment hire and activities may fluctuate with currency movements; if local prices are displayed in sterling they are indication prices only. We reserve the right to change our advertised prices according to market conditions and exchange rates.
Cancellation by SkiCosy
In the unlikely event that we are forced to make any substantial changes to your holiday or even cancel it, we will offer you a full refund or the option of purchasing an alternative holiday from us and either receiving or paying any corresponding price difference. If you do accept a refund, we will be under no further liability outside the holiday costs.
We regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by 'Force Majeure'. In these booking conditions, 'Force Majeure' means any event which we, or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside of our control.
Cancellation by the customer
If some or all of the persons confirmed by payment of a deposit cancel their holiday the following cancellation charges apply. Cancellation must be notified in writing by letter, fax or email. In the event of delayed payment of the balance of the holiday SkiCosy reserves the right to cancel your booking. You will be notified in writing of such intention.
Cancellation charges will apply to the accommodation charges as follows:
Days prior to arrivalCancellation charge
56 and over Deposit
43-56 40%
29-42 50%
15-28 70%
8-14 90%
Less than 7 days 100%
Insurance
It is a condition of booking that every person in the party has suitable travel insurance including cover for the outdoor activities to be undertaken as appropriate.
Services provided by third parties and events outside our control
SkiCosy cannot be held responsible for any loss, delay or cost associated with adverse weather conditions.
Specialist activities may be provided by third parties. In the event of non-performance by a supplier SkiCosy will attempt to provide an alternative supplier or an appropriate refund will be given. SkiCosy cannot be held responsible for the quality of such services or for any accidents or injury however caused.
Travel
SkiCosy cannot be held responsible for late or cancelled flights, or flights missed by clients without the correct travel documents. We reserve the right to charge the customer with any additional costs incurred by us due to revised or additional journeys.
For clients using our airport transfer service, we will make every endeavour to pick you up promptly on the arrival of your flight. If, for reasons beyond our control, we are late we will not be held liable for additional costs the client may incur. We will be available to take clients to the airport 3 hours before their flight departure. Should a flight be missed due to delays by the client, traffic, accident or other events outside our control we will not be held liable.
If your incoming flight is delayed we will make every reasonable attempt to re-arrange transport to minimise your inconvenience. We cannot guarantee to be waiting for you but will try. From time to time we may subcontract airport transfers.
Security
We take the issue of security in our chalet very seriously. Guests should take care to lock doors and windows on exit but be aware that the chalet may not be locked at all times. There will be shared access with other guests. All personal items, including baggage and skis are at all times and circumstances at the owner's risk and we are at no time responsible for any loss, damage or delay to such items.
Damage by and behaviour of clients
We shall be entitled to recover from a client the cost of repairs or replacements of any damage or loss caused by the client. Full payment for such damage or loss must be made prior to departing from the chalet to either the third party concerned or ourselves. If they fail to do so, they must indemnify us against claims (including legal costs) subsequently made against us as a result of their actions.
We reserve the right to apply such claims via the client's credit card. We also reserve the right to terminate, without compensation or further obligation, a client's holiday if it is deemed that their behaviour is unsociable, abusive or in any way unacceptable to ourselves or any other guest.
Complaint and claims
We sincerely hope, and will do our utmost to ensure, you enjoy your holiday. In the event of a complaint we will do our best to resolve immediately any complaint that is reported. Any complaint that cannot be resolved should be detailed in writing to us within 10 days from the end of your holiday by the person who made the booking.
Accuracy
SkiCosy cannot accept any responsibility for the accuracy of the information contained on this web site. We have attempted to supply up to date information, however we cannot guarantee that the details (especially from third parties) are fully accurate and complete.
