Ski Cosy Chalets - Terms & Conditions
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Booking Terms & Conditions
Booking Terms: Upon booking, a deposit of 20% is due immediately to secure your reservation. The remaining balance is to be paid 8 weeks prior to your arrival. For bookings made within 8 weeks of arrival, the full balance is due immediately. Payments: We accept payments via credit card, debit card, or bank transfer. Please make payments in the currency specified in your booking confirmation. Cancellation Policy: We understand that plans may change, and we want to ensure transparency regarding our cancellation charges:
In the unlikely event that we (SkiCosy) are forced to make any substantial changes to your holiday or even cancel it, we will offer you a full refund or the option of purchasing an alternative holiday from us and either receiving or paying any corresponding price difference. If you do accept a refund, we will be under no further liability outside the holiday costs. We regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by 'Force Majeure.' In these booking conditions, 'Force Majeure' refers to any event which we, or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, and all similar events outside of our control. Security and Damage Deposit: A refundable security and damage deposit will be collected upon check-in. This deposit will be refunded within 7 days of check-out, provided no damage or violations of house rules are identified. Please see below for the amount depending on listing Chalet Clocher, Chalet Papillon and Apartment Chicane - €1000 Apartment Cornice and Apartment Schuss - €500 Clients are required to provide this deposit prior to arrival, either through a bank transfer or by presenting a cheque issued in France upon check-in. It is essential to verify the deposit amount before confirming your booking. Following an inspection of the accommodation at the conclusion of your stay, the full deposit amount will be returned if no damages are identified. We reserve the right to recover from clients the cost of repairs or replacements for any damage or loss caused during their stay. The full payment for such damage or loss will be deducted from the damage deposit. Any additional costs exceeding this amount must be settled before departure, either to the relevant third party or directly to us. Failure to do so may result in the client indemnifying us against claims, including legal costs, arising from their actions. We retain the right to apply such claims through the client's credit card. Additionally, we reserve the right to terminate a client's holiday without compensation or further obligation if their behavior is deemed unsociable, abusive, or in any way unacceptable to us or other guests. Complaints and Claims: We strive to ensure you have an enjoyable holiday, and we are committed to promptly addressing any issues. In the event of a complaint, we will make our best efforts to resolve it immediately upon being reported. Any complaint that cannot be resolved on-site should be detailed in writing and submitted to us within 10 days from the end of your holiday by the person who made the booking. |
During your stay
Check-in and Check-out Times:
Access to the Chalet: We understand the importance of a smooth and welcoming arrival experience. While we will endeavor to meet and greet you upon arrival, there may be instances when this is not feasible. In such cases, you will be provided with a keybox code the day before your scheduled arrival. Additionally, detailed instructions on how to reach the chalet will be communicated to you. These instructions can also be found on our website for your convenience. To ensure the safety of your chalet keys, we kindly ask all guests to use the keybox provided for secure storage. This practice helps avoid the risk of keys being lost while on the mountain, ensuring a hassle-free and secure stay. Our goal is to ensure you have all the information needed for a seamless check-in process, whether through a personal welcome or self-check-in. House Rules: To ensure a comfortable and enjoyable stay for all our guests, please adhere to the following house rules:
Hot Tub Rules: The hot tub rules are prominently displayed by the hot tub area. It is mandatory for all guests to read and understand these rules prior to using the hot tub. The rules are in place to ensure the safety and enjoyment of all users. Non-compliance may result in restricted access or other necessary actions to maintain a secure and pleasant environment. Infants and Small Children: We welcome infants and small children to our accommodations. For your convenience, additional equipment can be provided at no extra charge, including high chairs, cots, stair gates, booster seats, and pushchairs (subject to availability). Please inform us in advance of your requirements so that we can ensure these items are available during your stay. We aim to make your family's experience as comfortable and enjoyable as possible. End of Stay Clean: The end-of-stay cleaning service is included in the base price. However, we kindly request that guests before departure dispose of all black bin rubbish and recycling at the communal bins that are provided all around resort, and to leave the accommodation in a similar condition to how it was upon arrival. |